seriously, fuck dhl
there is no company that inspires my hatred quite like dhl does. both ups and fedex are able to deliver packages to us on a regular basis. fedex has the occasional problem, but then at least leaves a delivery notice. dhl consistently fails to deliver packages, only bothers letting us know after a week or so of their failures, and then lies to us about the banker’s hours that their pick-up office keeps. they screwed up christmas in 2006, and things have not improved since then.
i’ve had to ask the most recent package sender to please re-send using a company who has delivering packages as a core competency. i don’t know what dhl actually does, but it does not appear to have much to do with delivering packages.
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DHL tried to deliver my package on time. i actually got the missed delivery note. ok, they'll automatically retry the next day. i call in the morning to get a time 2-5. fine, 445 rolls around another call and they say the driver may just be running late. another call at 10pm and now they say they were shortstaffed today and it never went out. WHAT?!? ok, they promise someone will call me the next day to inform me if it went out, otherwise i could opt to pick it up. They call and say yep, it's out and should be delivered this morning. afternoon comes and several phonecalls with different excuses come my way. "the driver's cell phone is not working" "the driver has a faulty scanner" "a supervisor is looking into this and will call you back" yea, the sup never called, instead got an agent who says "your package is nowhere to be found, you'll have to file a claim" WHAT?!@?! why the hell did someone call me and tell me it was out for delivery? i can only assume that one of the drivers stole the damn thing. Lying sacks of crap. seriously though FUCK you DHL.
After experiencing similar failures with DHL I feel compelled to comment. I live on the top floor in a block of flats, they delivered an item 2 weeks late and put it to my neighbour on the ground floor; who I have never met. They didn't put a note through my letter box to say what they had done. So overall it took them a month to sort it out, accept responsibility and get my package to me. They are highly irresponsible, I don't see how they are still in operation. Their 'customer service' is atrocious, and that's if you get through to them.
Reassuringly when talking to my friend he was like 'ohhh yea, they are known as Drop it, Hide it, Lose it.' Why do reputable companies use DHL for delivery? It tarnishes their reputation too.
I'm off to cool down!
DHL is 50% corporation and other 50% is german government owned . A joke company . I operta an army surplus here in Edmonton Alberta Canada . First 4 shipments made it ok in last 3 months . But now i am expecting 7 boxes with winter clothing from my german supplier and maybe i will have it for spring . Great!!! A mistake was using DHL . when i enter tracking numbers , it telss me it will be prepared for shiping to destination country . That was september 30th 2010 . Now it is september 15 and friday . I have learned from my supplier that DHL has up to 20 working days to ship the 7 parcels out , and if missing or nothing happening with the shipment , that only after 20 days a claim or tracing where it is can be started . And that may take up to 6 weeks !!!!!!!!!!!! So 2.5 months to find out that unionised scum at DHL is not doing their job . If you want stress or if you want to screw up your business , use DHL . I have used UPS and without any problems . But shipping from europe i need a good price and reliable service . I will use TNT , a reliable courier as i have found out . 2X i have shipped to Belgium , and service was super fast and cheaper than anyone else . From western Canada to Belgium in 4 days using express and second shipment econo express in 9 days . If i can get the suff here in 2 weeks i will be more than happy . do not take chances , use anyone but DHL , BOYCOT DHL and save yourself troubles . Martin
FUCK DHL THEY just CAN'T deliver package. What can I say more?? I waited two ENTIRE days at home just to see on the tracking "consignee premises closed" ??? FUCK you DHL Go to hell
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A few years ago, I went on a trip to Germany. On landing, I noticed that I had taken the Foo Associates Inc. business bank card with me, in addition to my personal bank card.
I went to the nearest courier office (DHL, as it turned out) and paid 50 EUR to get it couriered back on their guaranteed next day service (a stupid choice - it would have been quick and easy to have had the card re-issued.)
The trip lasted two weeks and DHL finally delivered the card several days after I returned. Attached was a note about how the guarantee wasn't valid due to DHS inspection at the border. Argh. I didn't ship the card to a US address - I sent it to Canada.
Fucking DHL.