no film strips necessary

defensive design for the web: how to improve error messages, help, forms, and other crisis points by 37signals is a fantastic book with loads of great tips about how to make better web applications and sites by handling the edge cases well. it’s the book that every programmer who has written a web application that rejects credit card numbers not written in a specific format should be beaten with. it’s also a good companion to don’t make me think by steve krug.

one thing i wish the book had covered a little more is the localization aspects of defensive design.

(i think zak promised i’d write a review of the book when he scored a free copy for me, so here it is.)