alanis morissette apparently chastised the music industry for dropping the ball on online music. (to put it nicely.) the quote from gerry kearby is pretty telling: "the real issue is around price." translation: the record labels have to figure out how they can raise prices again with the introduction of this new delivery model, like they did with compact discs (which are cheaper to make, and more widely made, than tapes, yet still cost more).