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trainedmonkey

by Jim Winstead Jr.

this story about bad customer service from compusa has all sorts of little tips that any customer-respecting business should take to heart. far too often, customer service is just seen primarily as a cost to be contained, and not one of the most critical components of the company. “the art of turboing” is a good read, too. (via boingboing.)

» Sunday, April 14, 2002 @ 5:03pm » Comment
« Sunday, April 14, 2002 @ 4:47pm • Sunday, April 14, 2002 @ 11:13pm »

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Dedicated to the public domain by Jim Winstead Jr.