April, 14, 2002 archives

back in october, karen armstrong wrote a two-part article for the guardian about the events of september 11 and some of the causes behind them. great stuff.

this story about bad customer service from compusa has all sorts of little tips that any customer-respecting business should take to heart. far too often, customer service is just seen primarily as a cost to be contained, and not one of the most critical components of the company. “the art of turboing” is a good read, too. (via boingboing.)

“the illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”—alvin toffler (via the quotations page: random quotations.)