seriously, fuck dhl
there is no company that inspires my hatred quite like dhl does. both ups and fedex are able to deliver packages to us on a regular basis. fedex has the occasional problem, but then at least leaves a delivery notice. dhl consistently fails to deliver packages, only bothers letting us know after a week or so of their failures, and then lies to us about the banker’s hours that their pick-up office keeps. they screwed up christmas in 2006, and things have not improved since then.
i’ve had to ask the most recent package sender to please re-send using a company who has delivering packages as a core competency. i don’t know what dhl actually does, but it does not appear to have much to do with delivering packages.
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DHL tried to deliver my package on time. i actually got the missed delivery note. ok, they'll automatically retry the next day. i call in the morning to get a time 2-5. fine, 445 rolls around another call and they say the driver may just be running late. another call at 10pm and now they say they were shortstaffed today and it never went out. WHAT?!? ok, they promise someone will call me the next day to inform me if it went out, otherwise i could opt to pick it up. They call and say yep, it's out and should be delivered this morning. afternoon comes and several phonecalls with different excuses come my way. "the driver's cell phone is not working" "the driver has a faulty scanner" "a supervisor is looking into this and will call you back" yea, the sup never called, instead got an agent who says "your package is nowhere to be found, you'll have to file a claim" WHAT?!@?! why the hell did someone call me and tell me it was out for delivery? i can only assume that one of the drivers stole the damn thing. Lying sacks of crap. seriously though FUCK you DHL.
A few years ago, I went on a trip to Germany. On landing, I noticed that I had taken the Foo Associates Inc. business bank card with me, in addition to my personal bank card.
I went to the nearest courier office (DHL, as it turned out) and paid 50 EUR to get it couriered back on their guaranteed next day service (a stupid choice - it would have been quick and easy to have had the card re-issued.)
The trip lasted two weeks and DHL finally delivered the card several days after I returned. Attached was a note about how the guarantee wasn't valid due to DHS inspection at the border. Argh. I didn't ship the card to a US address - I sent it to Canada.
Fucking DHL.